Shipping & Delivery Policy

At Zakkaa, we are committed to delivering your orders securely, accurately, and in pristine condition. This Shipping & Delivery Policy outlines our shipping procedures, delivery timeframes, tracking mechanisms, and handling guidelines for purchases made through our official website.

Zakkaa offers reliable delivery services across PAN-India to all serviceable 6-digit postal pin codes through our network of reputed logistics and courier partners.

Key Highlights:

• Pan-India delivery across metro cities, Tier-2, Tier-3 towns, and regional hubs
• Standard validation of 6-digit Indian pin codes during checkout
• Delivery to customer residential and commercial addresses

To provide a transparent and seamless shopping experience:

• Free Shipping: We offer 100% Free Shipping on all online prepaid orders placed on our website.
• No Hidden Fees: All prices displayed on our website are inclusive of GST and standard doorstep delivery. There are no surprise shipping charges added at checkout.

All orders are processed swiftly through our centralized warehouse and manufacturing facilities:

• Processing Time: Orders are verified, packed, and prepared for dispatch within 24 to 48 business hours following successful online payment confirmation.
• Serialized Inspection: Every unit undergoes a rigorous quality check and is assigned a unique factory serial number and GST Tax Invoice before handover to the courier partner.
• Operating Days: Orders are processed and dispatched Monday through Saturday, excluding national holidays and festive closures.

Estimated delivery transit times from the date of dispatch are as follows:

• Metro & Major Cities: 3 to 5 business days
• Rest of India / Regional Areas: 5 to 7 business days
• Heavy / Large Appliances (Almirah, Industrial Coolers, Large TV): 5 to 8 business days depending on specialized surface cargo routes

Note: Delivery timelines are estimates and may occasionally vary due to unforeseen factors such as weather disruptions, regional transport strikes, or festive peak loads.

We keep you informed at every step of your shipment journey:

• Dispatch Confirmation: As soon as your order is dispatched, you will receive an email and notification containing the Courier Partner Name and AWB (Air Waybill) Tracking Number.
• Live Tracking: You can track your real-time shipment status anytime by visiting our Track Order page or directly through the courier partner's portal.

Your satisfaction and safety are paramount:

• Please inspect the external packaging at the time of delivery before accepting the parcel.
• If the package appears heavily damaged, unsealed, or tampered with, please take photos/videos, refuse the delivery, and immediately inform our customer care team.
• In case of concealed transit damage noticed after opening, please report it within 48 hours of delivery with unboxing photos/videos and the original serial number slip for swift replacement.

Our courier partners typically make up to 3 delivery attempts before returning a shipment to our warehouse (Return to Origin - RTO):

• Please ensure a valid phone number, complete address, and landmark are provided during checkout to facilitate timely coordination.
• If an order is returned due to non-availability or incorrect address, our support team will reach out to schedule re-delivery or process an appropriate resolution.

If you have any questions regarding your shipment status, delivery coordination, or shipping policies, our customer support team is happy to assist you:

• Email: info@zakkaa.com
• Phone: +91 8586809809 / +91 8851638135
• Registered Address: Unit No.516, Tower 4, DLF Corporate Greens, Southern Peripheral Rd, Sector 74A, Gurugram, Haryana 122001
• Customer Support Hours: Monday – Saturday (10:00 AM – 6:30 PM IST)